INSTALLATION ERROR: New store front installer

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Glider1
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INSTALLATION ERROR: New store front installer

Post by Glider1 »

Hi there
Bought the Commanche 250 for P3Dv4 using the new store front under windows 10. Went through all the bells and whistles including uninstalling my A2A fleet and deleting the A2A folder in addons before starting.

The installer aborts.
It gets to the EULA and that is it.

Now I cannot fly anything until this issue is fixed for me.
Here is the screen dumps. I'm trying to be patient really I am.

https://www.dropbox.com/s/b0fir9uonczjp ... 2.JPG?dl=0
https://www.dropbox.com/s/3dzuqfhk8cct1 ... h.JPG?dl=0

New installer for the Commanche is named:
Comanche P3Dv4 Academic.exe
File size: 206,924,672 bytes

Running the installer as admin doesn't work.
Manually adding the A2A folder doesn't work either.

Seems like a permissions problem.

Thanks

EDITED for more clarity
Last edited by Glider1 on 27 May 2018, 15:51, edited 1 time in total.

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Nick - A2A
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Re: INSTALLATION ERROR: New store front installer CTD

Post by Nick - A2A »

Hello Glider1,

Sorry to hear you've had problems with the new installer. It sounds like something may be preventing it from reading the "add-ons.cfg" file.

Please can you let us know which directory you've installed P3Dv4 to.

Also do you have any antivirus software running during installation, and if so, which one?

Thanks,
Nick

Glider1
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Re: INSTALLATION ERROR: New store front installer CTD

Post by Glider1 »

Nick - A2A wrote:Hello Glider1,

Sorry to hear you've had problems with the new installer. It sounds like something may be preventing it from reading the "add-ons.cfg" file.

Please can you let us know which directory you've installed P3Dv4 to.

Also do you have any antivirus software running during installation, and if so, which one?

Thanks,
Nick
Hi Nick
Thanks for the support, it is an ouch experience.
C:\Prepar3D v4
Only antivirus is windows defender
I have other addons installed working fine.

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Nick - A2A
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Re: INSTALLATION ERROR: New store front installer CTD

Post by Nick - A2A »

Okay, thanks for the info.

Have you tried running Prepar3D since uninstalling your previous aircraft so that it can refresh its add-on.cfg files? It looks as though the installer is still picking up on a previous install location.

Thanks,
Nick

Glider1
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Re: INSTALLATION ERROR: New store front installer CTD

Post by Glider1 »

Nick - A2A wrote:Okay, thanks for the info.

Have you tried running Prepar3D since uninstalling your previous aircraft so that it can refresh its add-on.cfg files? It looks as though the installer is still picking up on a previous install location.

Thanks,
Nick
Yes as per your instructions for installing aircraft from the new store.
1. Uninstalled A2A aircraft
2. deleted the A2A folder in documents/addons whatever it is
3. did not touch the documents A2A folder that has the accusim data in it
4. ran the simulator and closed it
5. rebooted the machine
6. logged into the new store
7. created a new account
8. linked the account to the old account with the form
9. purchased the commanche
10. downloaded the installer
11. ran the installer with or without admin and it ends at the EULA.
12. Checked whether the installer did anything. There is no A2A folder in the documents/addons folder
13. checked simobjects folder but there is not a single A2A plane in there or anywhere else

There are old uninstalled versions of P3Dv3, P3Dv2, FSX-SE, FSX box that still might have traces left over in the registry but the only currently installed sim is P3Dv4.

Other addon installations have run without problems for example ENVTEX etc.

The point is that only a few weeks ago installed the cherokee 180 for P3Dv4 without a hitch on the exact same system.

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Nick - A2A
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Re: INSTALLATION ERROR: New store front installer CTD

Post by Nick - A2A »

Thanks Glider1,

I'll have to do a bit more investigation into what's going on here. To help with this, please can you navigate to the following (hidden) directory...

C:\Users\[YourUserName]\AppData\Local\Temp

...Where you should find some MSI????.log files corresponding to the failed installations, where ???? are randomly-generated characters. Please can you send a copy of one or two of these files to nick [at] a2asimulations [dot] com.

Thanks,
Nick

Glider1
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Posts: 47
Joined: 04 May 2016, 17:48

Re: INSTALLATION ERROR: New store front installer CTD

Post by Glider1 »

Nick - A2A wrote:Thanks Glider1,

I'll have to do a bit more investigation into what's going on here. To help with this, please can you navigate to the following (hidden) directory...

C:\Users\[YourUserName]\AppData\Local\Temp

...Where you should find some MSI????.log files corresponding to the failed installations, where ???? are randomly-generated characters. Please can you send a copy of one or two of these files to nick [at] a2asimulations [dot] com.

Thanks,
Nick
Done.

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Nick - A2A
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Re: INSTALLATION ERROR: New store front installer CTD

Post by Nick - A2A »

Thanks - I've replied to your email.

Nick

Glider1
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Re: INSTALLATION ERROR: New store front installer CTD

Post by Glider1 »

Hi Nick I sent you an email about this same bug happening for the Cherokee. Thanks for fixing the Comanche though.

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Nick - A2A
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Re: INSTALLATION ERROR: New store front installer CTD

Post by Nick - A2A »

Thanks - yes, I've just read the email and replied. A couple of hours ago we updated the installers in the store to hopefully address the error message that you and one other customer had reported. Please can you try re-downloading and let us know if the problem persists.

Cheers,
Nick

P.S. For anyone else who has already downloaded the new installers and reads this, there's absolutely no need to re-download/reinstall unless you've experienced an error message as described here. :)

Glider1
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Re: INSTALLATION ERROR: New store front installer CTD

Post by Glider1 »

Hi Nick
Just got out of bed this side of the world. Installation of the Cherokee on the updated installers went flawlessly.
1. EULA
2. Installation
3. DirectX
4. Check for updates
5. All liveries available in P3D menu
6. Plane loads in default scenario in the same state as it was before uninstalling the old version
7. Controls OK Model OK

Cheers thanks for your help good job great support! Now to buy and download the 182 and the T-6 for P3Dv4.....
Harry

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Nick - A2A
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Re: INSTALLATION ERROR: New store front installer CTD

Post by Nick - A2A »

Hi Harry,

That's great news! :) Thanks for your help too with testing the revised installers and confirming successful installation of the Cherokee download from the store.

All the best,
Nick

vince_l07
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Re: INSTALLATION ERROR: New store front installer CTD

Post by vince_l07 »

Hello Nick,

I downloaded the Commanche Friday, May 26th around 8 pm (time in France).
Following the reading of the forum, I have not installed it yet.

- Can you tell me if your store was already update with the new Exe or if I have to download it again?

I'm also in Windows 10 as Glider1.
I prefer to anticipate possible problems. :D :D

- I also have the C182. If I understood correctly :?: :?: the post of Glider1, I have to uninstall it before? :?:

Thank you for your answers.
Have a nice day.

Vincent

vince_l07
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Re: INSTALLATION ERROR: New store front installer CTD

Post by vince_l07 »

Hello Nick,

I downloaded the Commanche Friday, May 26th around 8 pm (time in France).
Following the reading of the forum, I have not installed it yet.

- Can you tell me if your store was already update with the new Exe or if I have to download it again?

I'm also in Windows 10 as Glider1.
I prefer to anticipate possible problems. :D :D

- I also have the C182. If I understood correctly :?: :?: the post of Glider1, I have to uninstall it before? :?:

Thank you for your answers.
Have a nice day.

Vincent

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Nick - A2A
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Re: INSTALLATION ERROR: New store front installer CTD

Post by Nick - A2A »

Hi Vincent and welcome to the forums,
vince_l07 wrote:- Can you tell me if your store was already update with the new Exe or if I have to download it again?
I suggest you just try running the installer you have already downloaded. However, if you experience an error message, please just re-download from the store as your original download was made before the revised installers were uploaded.
vince_l07 wrote:- I also have the C182. If I understood correctly the post of Glider1, I have to uninstall it before?
Yes, you should also be able to download a new installer for the C182 from the new A2A store. Once you have this, please uninstall your existing version of the C182 and remove the leftover files.

After this we recommend you launch Prepar3D once to refresh its add-on.cfg files before you run the new installers. Full instruction can be found here: how to update your Accu-Sim products.

Thanks,
Nick

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