We at Shockwave and the BDG pride ourselfs on our Customer service and help. Please help us save some time by reading through the notes below and see if the information will help you fix the problem/issue/concern.
Also review the Performance Notes.
http://shockwaveproductions.com/forum/v ... hp?t=10091Debugging Information before you ask a forum question.
Some Key Questions First
1. Did you follow the recommended install procedure? See below.
2. Do you have the latest video and sound drivers? You need them.
3. Do you Overclock your CPU or video card? Can cause Issue with BOBII.
4. Do you run a virus program called Bit Defender or Norton? Prevent loading of BOBII files which looks like a hang loading files.
5. Is your desktop resolution = your GFX resolution?
6. Do you have Particle Density = Med? Higher setting are for a future implementation.
7. Time to Load?: Loading the BOBII files is a direct function of your processor speed and memory speed. On my PC (a late model Quad), I load the Historic London Mission in 17 seconds (first load).
8. Did you add new hardware or software in the last two weeks? Is you PC environment stable? Do you run other fight sim games (FSX, IL2, etc) without problems?
9. Have you got the latest Directx 9.0c "drivers" ? If you have a missing Directx dll then you need to update your Directx 9.0c. Note: if you have Vista and DirectX 10 you still need to update DirectX 9.0c for BOBII.
Asking a question Consider This First
If you want to ask a question, please give us the specific sequence of events (so we can reproduce, the version of the game you are running, and your PC spec’s. Here are the DxDiag instructions which is the easiest way to give us your PC spec.
DXDIAG Instructions
We now have 1000's of customers flying BobII 2.07 without major issues. Sorry about your problem.
When customers have your problem it usually a hardware problem, virus software issue, or a bad install. Virus software (we have issues with Norton and Bit Defender) also can prevent BoBII from loading.
Please post your PC spec's with a DXDIAG so we can review you computer and check a few things:
Here's how to create a DXDIAG:
DX Diag is a utility/report that dumps technical info to a text file. The file is fairly lengthy, and is divided into sections for easy management. The detail in this file may help us discover 'related issues' leading to the solution of problems users are having.
*Click on your "Start" button.
*Select "Run".
*Clear the "Open" box and type "dxdiag" (without the quotes).
*Click "OK".
*A box called "DirectX Diagnostic Tool" should open.
*At the bottom of this window, you will find a button called "Save All Information".
*Click this button.
*A box will pop up prompting you to save a file called "dxdiag.txt"
*Save this file to your "Desktop".
*Now you should see a text file called "dxdiag.txt" sitting on your Windows desktop.
*That's it!! Now we will have the info necessary to help you efficiently
Just cut and paste it into this thread and yes it is large.
If you are having problems. A fresh install of BOBII is the “best” first step to clear up any corrupted files in your BOBII folder. Below is a install procedure that has worked very well for us.
Recommended Procedures
I always recommend a fresh install for a new BOBII version or a fresh install if you are having issues/problems. A fresh install ensures you are running with the files we beta tested. This is the install procedure that I recommend which has served us well over the years:
Each Step is Important
1. back up your "Bdg.txt, savegame, 2dGauge, and keyboard" file/folders (these are the files you need to save all your setting and joystick buttons/settings)
2. download the 2.10 self installer
3. Uninstall old version or BoBII
4. Defrag hard drive (if you have time and harddisk performance is important)
5. Delete all files from the BoBII folder (leave none). [IMPORTANT: These old files left by the uninstaller can cause issues with the new EXE.]
6. Run a registry cleaner (like CC cleaner - a free program) as you had an old install of BobII
7. Reinstall BoBII game CD or Download version
8. Run (execute) the 2.10 the Multiskin self- installers (only 2.10 and MultiSkin)
9. Paste the saved "Bdg.txt, savegame, 2dGauge,and keyboard file/folders" into your BOBII folder (this restores all your settings and joystick buttons you had)
10. JUST BEFORE PLAYING GAME, turn OFF Anti-virus, Spyware, and other unnecessary background programs as they can slow the game down and prevent files from loading (CTD), interrupt BoBII with pop-ups (etc,) and cause a CTD.
Start the game using default setting until you see how you’re PC performs then you can change settings slowly one at a time to find your PC's sweet spot.
Controller/Joystick Set Up Notes
Here is information I pulled from the Shockwave forum by CP_Bomber. Note the Keymapping part #6. Hope it helps and let us know if you have questions. Please note that the same information is in our User Manual and keycard which is located in your BOBII folder in the docs folder.
You might also want to look at and download our "key description" document which can help you understand BOBII keys:
http://shockwaveproductions.com/forum/v ... php?t=8331 Secondly, I've just had a look through the key & axis mapping in the game again to refresh my memory before posting here.
Personally, I didn't have any problems.
1) Before you start trying to configure your stick in game, make sure all switches are OFF.
2) CONTROLLERS, CUSTOM
This is where you can assign the main joystick axis.
Left click on the required axis under the "assign axis" list. The axis should be highlighted red. The move the required axis in it's full range of motion and it should be recognized.
3)If you make a mistake with the axis assignment, highlight the one you want to undo then click on "clear" to return to it's default setting.
4)Repeat until all main axis have been assigned to your liking.
Once complete, click on CONTINUE (top right of screen). And when asked if you want your changes saved, click on YES.
5)IMPORTANT. Now, exit the game back to desktop, then restart it. The game does not permanently keep any changes or settings unless it has been quit & restarted.
6)Go back to controllers, then click on KEYMAPPING.
7)Scroll through the list, and left click with the mouse once to highlight the current button/key assign to the control of your choice (note: left click the key you want but in the right column). At the bottom, a message will appear:
"polling input devices.. please press the button you want to map, or the "cancel" button to stop polling. Press "clear" button to remove a mapping." (NOTE: You must get the Polling message to assign keys).
When you press the required stick button or key, this should be recognized and listed by the function you wanted to remap.
Repeat for all commands required.
NOTE: You must hit "save" on the bottom left of the screen to save the joystick keys. If you leave without hitting save the keys will "not" be saved.
Here is a screen shot of what you should see. Note the polling message that the SW is ready for the button press. also NOTE the "red" highlight where I lef clicked. The Warning box should/will come up when you press the button.
Now when complete, click on the tick mark of the key mapping window. A box will appear and ask if you want to save your changes. Click YES. Then click CONTINUE, then exit the game to ensure everything is saved. This is OK but You must also hit save in the bottom left of the screen.
NOTE: you must hit save in the lower left of the screen to save your jotstick keys
9)Restart the game, and take a testflight in the instant action missions (like landings) in the aircraft of your choice, and check to see if everything is to your liking. If you need to make any changes, go back to the controllers menu and repeat the above steps.
REMEMBER TO EXIT THE GAME AFTER ANY CHANGES AND THEN RESTART TO ENSURE THAT YOUR CHOICES ARE SAVED.
If when you try to assign a key/button/axis to a command and something else gets assigned immediately, then some input device on your computer is continuously transmitting. Make sure CapsLock & ScrollLock are off on the keyboard when assigning commands.
Go into the game controller section of the windows control panel, check the properties of the joystick and see if any button / switch / rotary is "firing". Memory mode should be on stage "1" and Aux.Mode should be the same. The rotaries should not be giving any signals either. Turn them so they report as "off".
If the mouse if causing the trouble, you may need to check it's double-click speed or try turning off click-lock if engaged.
Also, make sure your drivers & programming software are up-to-date for the sticks too.
Wide Screen Monitors
Try setting in options->GFX use Windows Desktop Resolution (Recommended)=OFF
Then manually select the resolution.
Known Sound Issue
For PC’s with OS 64 bit with 4 GB ram. Post on the Tech Forum that you have this problem. We have a fix but it is only for the above OS.
If you have a sound problem that sort of just comes up after running well (thanks to Highlander):
I have had this happen occassionally in the past, but it's been sometime since it last happenned. What you can try, is to make a copy of your settings, then go to the savegame folder in the BoBII direstory, and delete the settings.cfg file. Reboot the 'puter, and start BoBII, and re-enter your specific settings.
I can't guarantee that this will work but it has in past for me. Not sure if something in the settings gets corrupted.
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