Yesterday I received an email from A2A saying that my recent order has been completed, followed by a list of my previous orders. I assumed this was from moving orders from the old store to the new store.
The problem is that my list of orders is missing the following, all of which I ordered under the same email (all are Accusimed):
Cub
P-40
P-47
I didn't see any way to contact you regarding this other than the forum.
Thanks.
Bill
Order record incomplete
-
- Airman First Class
- Posts: 79
- Joined: 28 Jan 2011, 22:08
- Location: Madison, WI
Re: Order record incomplete
I've the same issue here, Bill. My two most recent purchases transferred fine but four older ones did not!
I read in another post that someone assumed they had used another (older) email address to make purchases which did not show up after the transfer.
Sent from my iPad using Tapatalk
I read in another post that someone assumed they had used another (older) email address to make purchases which did not show up after the transfer.
Sent from my iPad using Tapatalk
-
- Airman First Class
- Posts: 79
- Joined: 28 Jan 2011, 22:08
- Location: Madison, WI
Re: Order record incomplete
I assumed that the email address had been the same, but I went back into my saved receipts and did, indeed, find a different email address.
I have already filled out the form. Should I fill it out again with the additional email address?
Sorry for the confusion.
Bill
I have already filled out the form. Should I fill it out again with the additional email address?
Sorry for the confusion.
Bill
Re: Order record incomplete
Bill, if you have the reciepts that show an old email associated with those purchases that did not transfer over, then I think you're safe submitting another form.
My own case, I cannot find the reciepts and I think Lewis has enough on his plate without me sending him on a wild chase!
Sent from my iPad using Tapatalk
My own case, I cannot find the reciepts and I think Lewis has enough on his plate without me sending him on a wild chase!
Sent from my iPad using Tapatalk
- Lewis - A2A
- A2A Lieutenant Colonel
- Posts: 33319
- Joined: 06 Nov 2004, 23:22
- Location: Norfolk UK
- Contact:
Re: Order record incomplete
Hello Bill,
yes just fill out the form again and make a note in one of the answers. Its all feeding into a spreadsheet for me so its easy to sort these extra bits.
The biggest issue ive got is people filling in the form without creating a new account so I'm going to re-do my forum post with clear step by step to help people out so I can dish out there discounts quicker.
thanks,
Lewis
yes just fill out the form again and make a note in one of the answers. Its all feeding into a spreadsheet for me so its easy to sort these extra bits.
The biggest issue ive got is people filling in the form without creating a new account so I'm going to re-do my forum post with clear step by step to help people out so I can dish out there discounts quicker.
thanks,
Lewis
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat
Re: Order record incomplete
Hi
I am trying to create a new account so that my previous orders can be moved across but when I go back to my old account I find that most of my previos orders are completely missing??
Are they now lost forever?
Edwindf
I am trying to create a new account so that my previous orders can be moved across but when I go back to my old account I find that most of my previos orders are completely missing??
Are they now lost forever?
Edwindf
Re: Order record incomplete
Did you create those orders using a different email address or purchase from a different vendor? Seems to happen quite often.
Flight Simmer since 1983. PP ASEL IR Tailwheel
N28021 1979 Super Viking 17-30A
N28021 1979 Super Viking 17-30A
Re: Order record incomplete
No, same email address exactly, I have the receipts!
edwindf
edwindf
-
- Airman First Class
- Posts: 60
- Joined: 20 Jul 2005, 23:11
Re: Order record incomplete
Same situation here. Of the 13 A2A aircraft I have purchased only three transferred.
Re: Order record incomplete
Same thing here, P-47, spitfire, J-3 cub and B-17 are missing from order list.
Re: Order record incomplete
Well, I'll be a blankty blank, I forgot I had another e-mail address! I've filled out the form again as only a couple of my purchases crossed over into the New Store.
I'm getting an advanced stage of CRS
I'm getting an advanced stage of CRS
- Lewis - A2A
- A2A Lieutenant Colonel
- Posts: 33319
- Joined: 06 Nov 2004, 23:22
- Location: Norfolk UK
- Contact:
Re: Order record incomplete
Hello,
please double check on the old store which account/email the orders are associated with and if needed fill out the form again. All orders associated with the emails provided have been moved. Please also check for typos's before you click submit on the form.
I am as of the date and time of this post updated with all the form submissions, everyone who filled out the form is up to date according to the information provided me.
Please note that if the form was filled out incorrectly, either with a missing old account email or missing new account email then it will have been skipped over as data not being present I could not complete an order move.
thanks,
Lewis - A2A
please double check on the old store which account/email the orders are associated with and if needed fill out the form again. All orders associated with the emails provided have been moved. Please also check for typos's before you click submit on the form.
I am as of the date and time of this post updated with all the form submissions, everyone who filled out the form is up to date according to the information provided me.
Please note that if the form was filled out incorrectly, either with a missing old account email or missing new account email then it will have been skipped over as data not being present I could not complete an order move.
thanks,
Lewis - A2A
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat
Re: Order record incomplete
I'm all squared up now !
Thanks
Don
Thanks
Don
- Lewis - A2A
- A2A Lieutenant Colonel
- Posts: 33319
- Joined: 06 Nov 2004, 23:22
- Location: Norfolk UK
- Contact:
Re: Order record incomplete
Good stuff, going to get early morning haircut tomorrow and then get the next load sorted by around lunch time UK depending on how many orders to move have been filled in over night.
Thanks,
Lewis
Thanks,
Lewis
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
A2A Simulations Community Discord for voice/text chat
Re: Order record incomplete
Hello,
I see that the orders move seems to be completed but my order history in the new account is sitll incomplete. I have the last 3 orders moved but not the rest. I have a total of 12 orders.
I have completed and submitted the form 3 times.
I changed my old e-mail adress in the same account a few years ago due to problems with Hotmail, so maybe here's the probem.
Thanks
Daniel.
I see that the orders move seems to be completed but my order history in the new account is sitll incomplete. I have the last 3 orders moved but not the rest. I have a total of 12 orders.
I have completed and submitted the form 3 times.
I changed my old e-mail adress in the same account a few years ago due to problems with Hotmail, so maybe here's the probem.
Thanks
Daniel.
Who is online
Users browsing this forum: Amazon [Bot], Google [Bot] and 121 guests