New Installer Issues

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BrettT
Staff Sergeant
Posts: 280
Joined: 04 Aug 2015, 08:52

Re: New Installer Issues

Post by BrettT »

Nick,

I will do that as soon as I get home. Actually heading that way in a few minutes. Kids have a half day at school (last day of the year!).

I do not specifically remember the error. I believe it was something along the lines of "not able to access uninstall information". Then it closes out and the app is still present in the apps menu on the uninstall screen. I actually did have a couple modules uninstall properly this time around. But none of the new installers worked as expected (showing the same error message)

Thanks,

Brett

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Nick - A2A
A2A Captain
Posts: 13779
Joined: 06 Jun 2014, 13:06
Location: UK

Re: New Installer Issues

Post by Nick - A2A »

Okay, cheers Brett and thanks for your patience so far!

Nick

BrettT
Staff Sergeant
Posts: 280
Joined: 04 Aug 2015, 08:52

Re: New Installer Issues

Post by BrettT »

No Problem Nick,

I appreciate the active participation and service. I just sent you the log

Thanks,

Brett

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Nick - A2A
A2A Captain
Posts: 13779
Joined: 06 Jun 2014, 13:06
Location: UK

Re: New Installer Issues

Post by Nick - A2A »

Okay, thanks for the heads-up Brett. I'll be in touch soon.

Nick

BrettT
Staff Sergeant
Posts: 280
Joined: 04 Aug 2015, 08:52

Re: New Installer Issues

Post by BrettT »

I just wanted to follow up that Nick and the A2A team did a fantastic job in resolving my installer issue in a very timely manner while providing first class customer service along the way!

Thanks guys!

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Nick - A2A
A2A Captain
Posts: 13779
Joined: 06 Jun 2014, 13:06
Location: UK

Re: New Installer Issues

Post by Nick - A2A »

Thanks for the kind words Brett - it's great to have you as a customer! :)

Nick

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