Access problem in "My Account"

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rodrigosanguin
Airman Basic
Posts: 2
Joined: 09 Dec 2018, 13:36

Access problem in "My Account"

Post by rodrigosanguin »

Hi,

Please, my account in A2A site is not working, my e-mail [email address removed by moderator] is not recognized by the system. I need to get information about the my last purchase (Order Number: 126714).
If possible send or enable my account and reset password.

Thanks

Rodrigo

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Nick - A2A
A2A Captain
Posts: 13764
Joined: 06 Jun 2014, 13:06
Location: UK

Re: Access problem in "My Account"

Post by Nick - A2A »

Hi Rodrigo,

We launched a new webstore back in May of this year. If you have purchases on the old store, please refer to the information in this pinned announcement on how to transfer these to the new store, and also how to download them in the meantime.

Thanks,
Nick

rodrigosanguin
Airman Basic
Posts: 2
Joined: 09 Dec 2018, 13:36

Re: Access problem in "My Account"

Post by rodrigosanguin »

Hi Nick,

Thank you very much, its working now.

Rodrigo

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