How to re-download previously purchased products

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Leadcatcher
Airman First Class
Posts: 53
Joined: 28 May 2014, 22:45

How to re-download previously purchased products

Post by Leadcatcher »

I need a hand in resolving my situation - I purchased the Piper Cub J3 Silver edition with the accusim bundle back in 2014 - Unfortunately about 4 months ago I suffered a hard drive failure and as luck would have it- I had not backed-up the original zip file for the Cub. On my accounts ( I have two for some unknown reason - other than old age when signing in - must have created a new one by mistake) I can access past purchases - but the J3 Cub is not displayed. I have sent Support and Sales at A2A several emails of my receipt and repeatedly asked for guidance on how to access this purchase, but so far no luck. Is there any other avenue I can pursue to get support from this company? It seems the purchase history displayed only showed the last purchased item for each account and the 'View All" button does not display any older purchases - Any help or guidance would be appreciated because I enjoyed the Cub but don't really want to purchase it again - Thanks in Advance

speedy70
Senior Master Sergeant
Posts: 1876
Joined: 28 Aug 2008, 18:01
Location: Devon,UK

Re: How to re-download previously purchased products

Post by speedy70 »

Hi.
Send a PM to Lewis A2A with your email addresses and order numbers.

Cheers Chris

Leadcatcher
Airman First Class
Posts: 53
Joined: 28 May 2014, 22:45

Re: How to re-download previously purchased products

Post by Leadcatcher »

speedy70 wrote:Hi.
Send a PM to Lewis A2A with your email addresses and order numbers.

Cheers Chris
Thanks very much - will do so at my next break - tried the support and sales email but no joy - didn't think about PM - so appreciate the direction

speedy70
Senior Master Sergeant
Posts: 1876
Joined: 28 Aug 2008, 18:01
Location: Devon,UK

Re: How to re-download previously purchased products

Post by speedy70 »

Hi
Support is always on this forum because all the members can help as well as A2A staff.
You need to PM Lewis A2A.

Cheers Chris

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Lewis - A2A
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Re: How to re-download previously purchased products

Post by Lewis - A2A »

Hey,

no PM yet you can also post your order numbers here and I can activate them if they need it.

thanks,
Lewis
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Leadcatcher
Airman First Class
Posts: 53
Joined: 28 May 2014, 22:45

Re: How to re-download previously purchased products

Post by Leadcatcher »

Lewis - A2A wrote:Hey,

no PM yet you can also post your order numbers here and I can activate them if they need it.

thanks,
Lewis

Sure - here is the order number Order Number: 86783 - I appreciate the support

Jay

Leadcatcher
Airman First Class
Posts: 53
Joined: 28 May 2014, 22:45

Re: How to re-download previously purchased products

Post by Leadcatcher »

Thanks for all the help, especially since everyone is at Oshkosh.... Back in the Piper having a blast


Sent from my iPad using Tapatalk

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Lewis - A2A
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Joined: 06 Nov 2004, 23:22
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Re: How to re-download previously purchased products

Post by Lewis - A2A »

8)

happy flying!

cheers,
Lewis
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
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