no download link

The Austro-Hungarian Empire's finest scout
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albatros
Airman Basic
Posts: 4
Joined: 15 Nov 2004, 22:41

no download link

Post by albatros »

I have to post this complain because I sent five mails to A2A shop service and have not received any help.

I purchased the plane. Start downloading, but the the download frozed when was 72%.

I tried to start again, and found out that the link has expired.....so I cannot get the plane.
Hope, somobody from A2A simulations will help me, and send again a download link, as I have asked for five times to the service department.

Thank you

Wiqvist
Senior Airman
Posts: 187
Joined: 05 Feb 2012, 08:03
Location: Oslo/No

Re: no download link

Post by Wiqvist »

Albatros, I am sure someone will help you out with this one.

You say you have sent 5 email, but not have recieved an answer. The aircraft was released on Tuesday and now it is Friday, which tells you have sent more than one mail every day(if you bought it on Tuesday). You have to be a bit patient, you will for sure get an answer.

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Scott - A2A
A2A General
Posts: 16839
Joined: 11 Feb 2004, 12:55
Location: USA
Contact:

Re: no download link

Post by Scott - A2A »

Albatros, PM Lewis or I so we can check your order. The servers have been trouble free, but we can send you an alternate link if there is some odd issue between you and them.

Scott.
A2A Simulations Inc.

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: no download link

Post by Lewis - A2A »

Hello Albatross,

you did indeed send lots of emails, however they were all within a small amount of time 8hours?

Please remember we are a business and so work on a standard 48hr turnaround on emails, though I personally aim for a 24hr turnaround and make sure the inbox is clear on a daily basis.

I activated the downloads for you within 24hrs and sent you a reply also suggesting against the use a download manager which do not work with the store and is the cause of the download errors you received,

thanks,
Lewis
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Bruce Hamilton
Senior Master Sergeant
Posts: 2251
Joined: 20 Sep 2009, 13:28

Re: no download link

Post by Bruce Hamilton »

I've never had a problem downloading from your store with a download manager, Lewis... your server even supports resuming a failed download.

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: no download link

Post by Lewis - A2A »

Not all download managers are the same Bruce, the majority will not work so its adviseable to not use them.
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