Account login - email address changed

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Rayman2
Airman Basic
Posts: 1
Joined: 25 Jun 2022, 01:17

Account login - email address changed

Post by Rayman2 »

Hi
My problem is that the email associated with my account is old and no longer available. My normal username is Rayman and the old email address is [email protected], but I have forgotten my password. I can't retrieve it because the old email no longer exists, and I couldn't login to the forum as I had forgotten the password.

My workaround was to create a new account as Rayman2 with new email address [email protected] and a new password (which I have written down this time).

The thing is, I need to download an updated version of the C172 Trainer to use in Prepar3D v5. My original order number was 126099 and the link expires in 2031.

I hope this problem can be addressed ASAP as the old version of the C172 has some problems with the Nav1 settings.

Thanks in advance

Regards, Ron Hayman

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Nick - A2A
A2A Captain
Posts: 13728
Joined: 06 Jun 2014, 13:06
Location: UK

Re: Account login - email address changed

Post by Nick - A2A »

Hi Ron and welcome.

I don't have access to the store accounts, but I'm sure Lewis will be able to help you out soon.

In the meantime, please can you fill in the account migration form which is available here if you purchased before May 2018 haven't already done this. This will generally allow Lewis to migrate products from our old store to the current one.

Thanks,
Nick
A2A Simulations Inc.

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Ron Attwood
Chief Master Sergeant
Posts: 3222
Joined: 30 Nov 2010, 10:07
Location: Chelmsford, Essex, UK

Re: Account login - email address changed

Post by Ron Attwood »

What? Oh, I thought you called.
"It’s easier to fool people than to convince them that they have been fooled"

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Nick - A2A
A2A Captain
Posts: 13728
Joined: 06 Jun 2014, 13:06
Location: UK

Re: Account login - email address changed

Post by Nick - A2A »

Er, Sorry to disturb you (original) Ron. Of course, you're always welcome too. Well, mostly welcome at any rate! :mrgreen:

Cheers,
Nick
A2A Simulations Inc.

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: Account login - email address changed

Post by Lewis - A2A »

Ah but new Ron has a cool nickname :P So, Rayman2 you I believe are all sorted now for the store, let me know if you encounter any issues.

thanks
Lewis - A2A
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