prepar3d v4 crash after loading a2a C182

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N757VB
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Joined: 21 Jul 2020, 13:21

prepar3d v4 crash after loading a2a C182

Post by N757VB »

Hi
i am running prepar3d v4 under windows 7
after installing accusim C182 when i load this aircraft prepar3d crashes.
I have the same issue with accu feel but prepar3d in this case crash at the very beginning when finishes loading.
before under FSX with same computer everything was ok, no problem at all.
here the Problem signature:
Problem Event Name: APPCRASH
Application Name: Prepar3D.exe
Application Version: 4.5.14.34698
Application Timestamp: 5e94b5c2
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.24545
Fault Module Timestamp: 5e0eb6bd
Exception Code: c0020001
Exception Offset: 000000000000b87d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 08f4
Additional Information 2: 08f496371c15fd972bebe0a0343f6d4c
Additional Information 3: 0639
Additional Information 4: 0639ae04e02ddf7c4c063866e2c365cb


i really need some help.
regards
Daniel

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Lewis - A2A
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Re: prepar3d v4 crash after loading a2a C182

Post by Lewis - A2A »

Hello Daniel,

First up just want to check you are using the P3Dv4 versions of the products your mention as the FSX versions are not designed for and will not work in P3Dv4.

thanks,
Lewis - A2A
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N757VB
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Posts: 12
Joined: 21 Jul 2020, 13:21

Re: prepar3d v4 crash after loading a2a C182

Post by N757VB »

Hello Lewis
I bought new licenses for accusim c182 and accu feel for prepar3d .

N757VB
Airman
Posts: 12
Joined: 21 Jul 2020, 13:21

Re: prepar3d v4 crash after loading a2a C182

Post by N757VB »

So i am using prepar3d version of the product.

N757VB
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Posts: 12
Joined: 21 Jul 2020, 13:21

Re: prepar3d v4 crash after loading a2a C182

Post by N757VB »

Is it a known and documented issue?
Regards
Daniel

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Lewis - A2A
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Re: prepar3d v4 crash after loading a2a C182

Post by Lewis - A2A »

Hello Daniel,

no, you'll note the file crashing is P3D itself with a kernal dll crash so it doesn't help point at anything obvious.

Does your P3D crash when running default platform aircraft for short or long flights?

thanks,
Lewis
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N757VB
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Posts: 12
Joined: 21 Jul 2020, 13:21

Re: prepar3d v4 crash after loading a2a C182

Post by N757VB »

Hello Lewis
On default platform with default aircraft no crash of prepar3d at all.
Looking forward to hear from you.
Regards
Daniel

N757VB
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Posts: 12
Joined: 21 Jul 2020, 13:21

Re: prepar3d v4 crash after loading a2a C182

Post by N757VB »

Hi Lewis
With accu feel installed i have the same keenelbase.dll error when launching prepar3d at the very beginning.
When accu feel is not installed prepae3d load normally and i can fly normally wirh default aircraft.
Any update regarding my issue.
Daniel

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Lewis - A2A
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Re: prepar3d v4 crash after loading a2a C182

Post by Lewis - A2A »

Hello Daniel,

the error as far as I can tell can be due to a number of reasons upon a google. You will be wanting to make sure your system is all updated windows and drivers in particular GPU drivers and also that your P3Dv4 is all updated to the latest version also.

Relevant link froma quick google ;
https://www.avsim.com/forums/topic/5110 ... elbasedll/


thanks,
Lewis - A2A
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N757VB
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Joined: 21 Jul 2020, 13:21

Re: prepar3d v4 crash after loading a2a C182

Post by N757VB »

Thanks Lewis for your answer.
I ll update windows7 AND my GPU gtx1080 , and let you know very soon.
Regards
Daniel

N757VB
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Posts: 12
Joined: 21 Jul 2020, 13:21

Re: prepar3d v4 crash after loading a2a C182

Post by N757VB »

hi Lewis
actually windows 7 was updated and after manually updating my GPU , its working.
thanks for everything.
have a great day.
Daniel

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Lewis - A2A
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Re: prepar3d v4 crash after loading a2a C182

Post by Lewis - A2A »

Smashing stuff, if your GPU was running older drivers it could have been that for sure. P3D does require the new drivers as its using more and more of the newer features.

thanks,
Lewis - A2A
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