My Bonanza has gone!

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del
Airman First Class
Posts: 85
Joined: 02 Jun 2013, 14:22
Location: UK - North Yorkshire

My Bonanza has gone!

Post by del »

Good afternoon.
Nick advised me to post here with the problem. I wanted to download a copy of the Bonanza (FSX). For some reason Firefox kept failing the download and I ended up using them all up. Now, the Bonanza no longer appears in my account! Lewis said that Mark or Nick should be able to help. I can provide my email address if necessary.
Many Thanks
Darrell

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Nick - A2A
A2A Captain
Posts: 13728
Joined: 06 Jun 2014, 13:06
Location: UK

Re: My Bonanza has gone!

Post by Nick - A2A »

Hello Darrell,

Is this when you're logged into your account on our store here? https://a2asimulations.com/my-account/

If so, do you mean that the Bonanza is showing 0 downloads remaining when you click on the red "downloads" link as shown below? Or that it's missing from this location entirely?

Annotation 2020-08-05 185923.JPG
Annotation 2020-08-05 185923.JPG (41.6 KiB) Viewed 5761 times

If it's the latter, are you sure you don't have more than one account on the store?

Thanks,
Nick
A2A Simulations Inc.

del
Airman First Class
Posts: 85
Joined: 02 Jun 2013, 14:22
Location: UK - North Yorkshire

Re: My Bonanza has gone!

Post by del »

Hi Nick
It's gone altogether and I only have the one account with the store. The Optional No Mipmap textures is there but no Bonanza itself!
Thanks Darrell

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Nick - A2A
A2A Captain
Posts: 13728
Joined: 06 Jun 2014, 13:06
Location: UK

Re: My Bonanza has gone!

Post by Nick - A2A »

Okay, thanks Darrell.

I don't have access to account details or the back end of the store, but if you can drop a private message to "Mark - A2A" with your email address and order number (if you have a record of it) he should be able to check.

Cheers,
Nick
A2A Simulations Inc.

del
Airman First Class
Posts: 85
Joined: 02 Jun 2013, 14:22
Location: UK - North Yorkshire

Re: My Bonanza has gone!

Post by del »

It's now come back! Many thanks to all at A2A for the prompt service.
Darrell

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Nick - A2A
A2A Captain
Posts: 13728
Joined: 06 Jun 2014, 13:06
Location: UK

Re: My Bonanza has gone!

Post by Nick - A2A »

Thanks for the update Darrell and you're welcome.

All the best,
Nick
A2A Simulations Inc.

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