Transfer of old account and purchases

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jkeye
Airman Basic
Posts: 5
Joined: 12 Sep 2018, 09:33

Transfer of old account and purchases

Post by jkeye »

Hi
I've filled out the request form online.
Are you able to help?
My email address is [email protected]

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
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Re: Transfer of old account and purchases

Post by Lewis - A2A »

Hello,

what is the issue you are encountering?

thanks,
Lewis - A2A
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jkeye
Airman Basic
Posts: 5
Joined: 12 Sep 2018, 09:33

Re: Transfer of old account and purchases

Post by jkeye »

Hi
My old account has not been migrated yet-can you provide an estimate of when this will be done?
Thanks

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: Transfer of old account and purchases

Post by Lewis - A2A »

Hello,

as noted in the thread it will take a little while, a few days dependant on requests.

thanks,
Lewis - A2A
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
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jkeye
Airman Basic
Posts: 5
Joined: 12 Sep 2018, 09:33

Re: Transfer of old account and purchases

Post by jkeye »

Hi
My account has still not been migrated.Are you able to assist please?
I purchased Accufeel 1 and the upgrade to v2 and would like to reinstall
Thanks

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: Transfer of old account and purchases

Post by Lewis - A2A »

Hello,

the only reason an account would not have been migrated would be because the information submitted either doesn't result in any old account/orders being found OR any new account being found to move the orders too. Please fill out the forum again make sure the information include the email address associated with the old orders + the new account. Whilst for many this is the same address, some people do go through email addresses and this means you need to submit the exact one you purchased the software with.

Also of note is that the migration is for A2A Store customers, if you purchased elsewhere you will need to go to your store of purchase to log into your relevant account as normal.

thanks,
Lewis - A2A
A2A Facebook for news live to your social media newsfeed
A2A Youtube because a video can say a thousand screenshots,..
A2A Simulations Twitter for news live to your social media newsfeed
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