Need to reacquire software

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Ch33t0BuRRit0
Airman Basic
Posts: 1
Joined: 05 May 2023, 18:03

Need to reacquire software

Post by Ch33t0BuRRit0 »

Greetings,

I am presently attempting to renew my FlightSim experience, as I have had some difficult personal experiences over the last nine years, that have resulted in the loss of my gaming rig. In addition, I no longer have access to the original FSX disks which I had, and am now forced to use FSX-SE.
I am hoping that I might be able to reacquire the software that I purchased, and hope that it might be also functional with the current FlightSim software, which I am using.

However, I made an attempt at logging into your website to view my purchases and found that I was no longer recognized. I requested a reset on my password. However, I never received the email for the reset. Therefore, I created a new account using the same email that I had previously registered on your website. Unfortunately, my access to the downloads for my software are not available to me on this newly created account.

I made an attempt to email [email protected] and sent as attachments, my receipts for purchase of 2 aircraft. However, its been a week with no response.

I have the receipt for my previous purchases. I hope that you can make these to aircraft once again, available to me.

Thank you in advance for your prompt assistance and time in this endeavor.

Sincerely,
Donald Warner

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Lewis - A2A
A2A Lieutenant Colonel
Posts: 33284
Joined: 06 Nov 2004, 23:22
Location: Norfolk UK
Contact:

Re: Need to reacquire software

Post by Lewis - A2A »

Hello Donald,

the support@ email address was retired a number of years ago with all support now via these forums. For your store issue please see here;
viewtopic.php?f=23&t=63788

Back in 2018 we moved to a modern store system and offered users a migration by following the steps in the link.

thanks,
Lewis - A2A
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